Refund policy

We want you to love your La Aroma Candle Co purchase. If you are not completely satisfied, you may request a return within 30 days of receiving your order.

To be eligible for a return, your item must be unused, unburned, and in its original condition and packaging. Proof of purchase is also required.

To request a return, please contact us at returns@laaromashop.com. If your return is approved, we’ll provide instructions on how and where to send your item. Returns sent without prior authorization will not be accepted.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect..

You can always contact us for any return question at returns@laaromashop.com.

Damages and issues

Please inspect your order upon delivery. If your order arrives damaged, defective, or incorrect, please contact us at returns@laaromashop.com within 7 days of delivery. Include your order number and photos of the packaging and damaged or incorrect item(s), when applicable, so we can review the issue and determine the appropriate resolution.

Exceptions / non-returnable items

Used or burned candles cannot be returned. Because fragrance preference is personal, candles that have been lit or burned are not eligible for return based on scent preference. Custom or personalized items, gift cards, and final-sale items are also non-returnable. If you have questions about whether an item is eligible for return, please contact us at returns@laaromashop.com.

Exchanges

We do not offer direct exchanges. If you would like a different item, please return the eligible item according to our return policy and place a new order for the item you would like.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days. Please keep in mind that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at returns@laaromashop.com.