Shipping policy

Shipping Policy

La Aroma Candle Co currently ships within the United States only.

Processing Times
Because our candles are hand-poured in small batches, please allow 2–4 business days for your order to be processed before shipment. Processing times may be slightly longer during holidays, special releases, or periods of high order volume.

Shipping Rates & Delivery
Shipping rates and available delivery options are calculated and displayed at checkout. Delivery times shown by the carrier are estimates and begin after your order has been processed and shipped.

Tracking
Once your order ships, you will receive a shipping confirmation with tracking information when available.

Incorrect Shipping Addresses
Please review your shipping address carefully before submitting your order. La Aroma Candle Co is not responsible for delays or packages delivered to an incorrect address provided at checkout. If an order is returned to us due to an incorrect or incomplete address provided at checkout, the customer may be responsible for additional shipping charges to have the order resent.

Lost, Damaged, or Missing Packages
If your order arrives damaged, is missing items, or there is another shipping-related issue, please contact us at info@laaromashop.com within 7 days of delivery. Please include your order number and photos of the package and damaged item(s), when applicable, so we can review the issue and determine the appropriate resolution.

Warm Weather Shipping
Candles can be sensitive to extreme temperatures. During periods of excessive heat, shipping or delivery may occasionally be delayed to help protect the quality of your order. We recommend bringing packages indoors promptly after delivery, especially during warm weather.

Questions about your shipment? Contact us at info@laaromashop.com.